ESENYURT MUNICIPALITY PERFORMANCE-BASED QUEUE MANAGEMENT SYSTEM

A next-generation queue management system used in Esenyurt Municipality service buildings, aimed at improving service quality by measuring the performance of staff serving citizens. Satisfaction scores collected from citizens after each transaction are used in personnel performance evaluations.

Project Features

Digital screens provide citizens with waiting time estimates, average transaction times are analyzed by staff member, and dynamic counter opening suggestions are offered based on congestion.

Key Features

• Performance Measurement: Staff-based service time and satisfaction tracking
• Satisfaction Survey: Instant feedback after transactions
• Waiting Time Estimation: Real-time duration estimation and notification
• Dynamic Management: Congestion analysis and capacity optimization